Leading through Effective External Relations

SUMMARY
An effective external relations affects a company’s ability to achieve all other measures of success. In order to build such an external relations, we’ve got to have our strategies.
After being able to develop an external relations strategy, we should always try to maitain a positive corporate image.
Another thing that is very important to the exteranl relations of the organization is working with the news media. The last important part relevant with the external relations is how to handle the crisis communication

Establishing Leadershipthrough Strategic Internal Commmunication

SUMMARY

The chapter focused on establishing leadership through strategic internal/employee communication. It describes the role of strategic employee communication and how to ensure your employees are equipped for the greatest contribution to the success of the organization. It also discusses how to develop and use the vision and mission statements to lead the organization and provides an approach to effective change communication

Building and Leading High-Performing Teams

SUMMARY
This chapter introduces how to build a team, how to manage people side of a team, how to handle team issuses and conflict, and how to help virtual team succeed.Most of the skills that a leader needs is to build and manage a high-performing team. Such skills and related requirement tie directly to leadership communication ability

Leading Productive Management Meetings

SUMMARY

This chapter introduces how to lead productive management meetings. We learn to plan and conduct productive meetings by deciding when a meeting is the best forum or achieving the required result; establishig objectives, outcomes and agenda; performing essential planning; clarifying roles and establishing ground rules; using common problem-solving techniques; managing meeting problems; and ensuring follow-up actions

Developing Emotional Intelligence and Cultural Literacy to Strengthen Leadership Communication

SUMMARY
This chapter has dealed with emotional and cultural literacy, a very important issue in communcation in the corporate environment in order to interact with others and manage our relationship successfully.
We will be able to give our judgement on the leadership styles. Developing the emotional intelligence requires quite an effort from us. With the cultural literacy, we should at first realize the importance of knowing how to deal with the cultural diversity in the corporate environment. The power to understand the diversity thus have the most efficient way to deal with our business context

Using Graphics and Powerpoint for a Leadership Edge

SUMMARY
This Chapter shows how to use graphics effectively and efficiently for leadership communication.This chapter also helps to make the presentations more effective through some guidelines of using powerpoint

Developing and Delivering Leadership Presentations

SUMMARY
This Chapter helps us to develop and deliver leadership presentations properly and effectively. The positive ethos coulb be created and maintained throughout.This chapter describes the 03 main phases involving plan, prepare and present – called the three “P’s” approach. This also introduces the related tools/techniques for proper preparation and delivery with confidence and comfort

Using Language to Achieve a Leadership Purpose

SUMMARY
This Chapter shows how to use the language effectively and efficiently in order to achieve a leadership purpose. The positive ethos could be created through the right words and right use of language.This chapter provides some ways/techniques to make writing and speaking style more consise, forceful, confident, and persuasive

Creating Leadership Documents

SUMMARY
This Chapter introduces the most effective communication medium that we can select for our leadership communication.This chapter also shows how to create a document effectively with proper structure, content organization, and writing/formatting standards

Developing Leadership Communication Strategy

SUMMARY

This Chapter decribes how to apply communication strategy to achieve the communication goals through establishing a clear communication purpose, determining a communication strategy, analyzing audiences and organizing effectively written and oral communication

Managing Difficult Negotiations: Individual Approaches

SUMMARY

The chapter focuses on managing difficult negotiations by individual approaches. It explores five major strategies that negotiators could use to attempt to resolve a dispute on their own. The tools are broad in function and application and represent self-help for negotiators in dealing with stalled or problematic exchanges. None of these methods is panacea and each should be chosen and applied with sensitivity to the needs and limitations of the situations and of the negotiators

Global Negotiation

SUMMARY
This chapter examins various aspects of negotiation that explores the complexities of negotiating across borders.
This chapter then discusses the factors, the differences in negotiations across borders, the cultural differences that can influence negotiations. The chapter conclude with a discussion of how to manage cultural differences when negotiating across borders

Ethics in Negotiation

SUMMARY
This chapter focuses on the primary factors that negotiators consider when they decide whether particular tactics are deceptive and unethical.
It also introduces the ways in which negotiators can respond to another party who may be using deceptive tactics. Negotiators often overlook that although unethical or expedient tactics may help them to get what they want in the short run but may be not effective in the long run

Finding and Using Negotiation Leverage

SUMMARY
This chapter discusses the nature of leverage in negotiation for gaining and using advantange over the other negotiatiors.
This chapter introduces a very large number of leverage tools that could use in negotiation.This chapter also shows how the receivers can shape and direct what the sender’ is communicating

Perception, Cognition, and Communication

SUMMARY
The contents of this chapter mentioned at the role of percpetion and communication in negotiation. This examines how negotiators make sense of negotiation and the role that communication play in negotiation.
This chapter discusses perception and negotiation, cognitive biases, misperception management, use of languague, communication channel.This chapter also considers how to improve communication, mood and emotion in negotiation during negotiations

Strategy and Tactics of Integrative Negotiations

SUMMARY
This chapter reviews the strategy and tactics of integrative negotiation which is the process fo defining the goals and engaging in procedures that permit both sides to maximize their objectives.This chapter introduces the overview, the key steps of a integrative negotiation and the various factors facilitating a successful negotiation.

Strategy and Tactics of Distributive Bargaining

SUMMARY
This chapter examines the situations, strategies and tactics of distributive bargaining.
In distributive bargaining, the resistance point and the bargaining range are considered as the most critical.
Examing the structure of distributive bargaining reveals many options for achieving successful resolution.Effective distributive bargaining requires careful planning, strong execution, constant monitoring of the other party’s reaction

Strategizing, Framing, and Planning

SUMMARY
This chapter reviews the key factors that a negotiator needs to know and understand to successfully plan for a negotiation:
1. Negotiators differ in the selected goals
2. There are several major strategies that can be used in a negotiation.
3. Negotiators differ in how the the problem is framed
4. Negotiations tend to evolve over time according to certain predictable sequences.Goals, strategies, frames, and predictable stages set the background for an effective planning process

The Nature of Negotiation

SUMMARY

This chapter explores and the nature of negotiation that people are carrying out all the time. This chapter reviews some major aspects of negotiation such as: reasons, main characteristics, independence, value creation, conflicts and conflict management.
The appropriate and deeper understanding of the nature negotiation could help the negotiators getting the best outcomes